Quality begins from the ground up.
Preparing your surface is the most critical task of any tile or stone installation. Custom Building Products offers you one source for the needs of virtually any job.
The foundation of precise tile and stone setting.
Whatever the application, CUSTOM® offers the broadest line of tile and stone setting materials in the industry to give the exact performance your job demands.
Tile grout with dependable performance and color.
Look for tile grout with rock-solid durability, consistency and the largest color palette with Custom. Our grouts are easy to work with yet deliver hard, dense joints.
Care & Maintenance
Stains can RUIN Stone & Tile.Protect Yours Now!
Stains on stone, tile or grout happen easily - and can leave permanent stains. Protect your surface against both oil-based and water-based stains with the right sealer.
Professional Solutions for Professional Results
Offering the largest selection of Sealers, Cleaners, Problem Solvers, Grout Colorant and Stone Restoration products, we provide professionals with the right tools and solutions; making us the #1 Contractor Preferred Manufacturer of Sealers and Cleaners.
CustomTech Flooring Prep
Designed for your floors.
CustomTech – the industry’s leading collection of technologically-superior, easy-to-use, professional grade subfloor preparation products designed for all types of floor coverings.
Flooring Installation Systems
Start with a strong foundation.
Increase the durability of your floor covering installation by ensuring that your subfloor is properly prepared. CUSTOM® Flooring Installation Systems provide a strong foundation for virtually any project, and deliver optimum performance when used under all types of floor coverings: carpet, wood, vinyl and more.
Profiles & Transitions
Discover a better choice in high-quality profiles and transitions. Create stunning designs in tile and stone without unsightly edges.
A complete line of high performing, aesthetically pleasing edge-protection profiles. Available in the most popular designs and styles, they integrate with most field tile to increase design flexibility and minimize safety risks.
Tools & Accessories
Precision demands the best.
SuperiorBilt® Tools are professionally preferred for tile, stone and floor covering installations.
Products : Setting : Mastics / Adhesives : ReliaBond® Professional Tile Adhesive
An all-purpose pro-formula adhesive, ReliaBond® is formulated for use on wall, floor and countertop installations of ceramic and stone (walls only) tile. The smooth, creamy acrylic formula spreads easily and offers great slip resistance on vertical applications. Exceeds ANSI A136.1 Type I requirements for organic adhesives. Suitable for intermittently wet areas such as tub surrounds or shower walls.
Recommended for tile up to 8" (20 cm) on any side. Can be used with wall or countertop tile up to 15" (38 cm) on any side but dry time significantly increases. For tile with any side greater than 15" (38 cm) CUSTOM recommends using a polymer modified thinset mortar for setting large format tile. Call Technical Services for more information at 800-282-8786.
American National Standards Institute (ANSI) ANSI A108.4 and A136.1, Type 1 American National Standards for the Installation of Ceramic Tile
Tile Council of North America (TCNA) TCNA Handbook for Ceramic Tile Installation, TCNA Method EJ171
Installation must comply with the requirements of all applicable local, state and federal code jurisdictions.
Proprietary blend of acrylic copolymers, calcium carbonate and inorganic materials.
Custom® Building Products is committed to environmental responsibility in both products produced and in manufacturing practices. Use of this product can contribute towards LEED® v3 certification:
Vitreous, semi-vitreous or non-vitreous tile: ceramic impervious porcelain, mosaic, quarry tile, slate and natural stone.
USE CHEMICAL-RESISTANT GLOVES, such as nitrile, when handling product.
Surfaces must be structurally sound, clean, dry and free from grease, oil, dirt, curing compounds, sealers, adhesives or any other contaminant that would prevent a good bond. Glossy or painted surfaces must be sanded, stripped and cleaned of waxes, dirt or any contaminants. Concrete must be cured 28 days and accept water penetration. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Plywood flooring including those under resilient flooring must be structurally sound and meet all ANSI and deflection requirements. For questions about proper subfloor installation, call Technical Services. Smooth concrete surfaces, existing glazed tile, terrazzo, or polished stone should be roughened or scarified. Sheet vinyl must be well-bonded and stripped of old finish. Roughen the surface by sanding or scarifying, rinse and allow to dry. Expansion joints should never be bridged with setting material. Do not sand flooring materials containing asbestos. Ambient temperature, surfaces and materials should be maintained at a temperature above 50° F (10° C) or below 100° F (38° C) for 72 hours.
Expansion joints and cold joints, as described in ANSI A108.01, should never be bridged with setting material. They must be brought through the tile work and filled with an appropriate elastomeric sealant, such as Custom's® 100% Silicone. Contact Custom's® Technical Services for the proper treatment of control or saw cut joints. Refer to TCNA EJ171 for perimeter and field movement joints.
This product contains petroleum distillates. Avoid eye contact or prolonged contact with skin. If ingested, do not induce vomiting; call a physician immediately. Use with adequate ventilation.
Concrete or plaster must be fully cured and accept water penetration. Test by sprinkling water on various areas of the substrate. If water penetrates, then a good bond can be achieved; if water beads, surface contaminants are present, and loss of adhesion may occur. Contaminants should be mechanically removed before installation. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Smooth concrete slabs must be mechanically abraded to ensure a good bond.
For residential service rating, see TCNA F1160.
Plywood floors must be structurally sound and must meet all ANSI A108.01 Part 3.4 requirements. See TCNA F142. For questions about proper subfloor installation, call Custom technical services.
As an alternative to an additional layer of plywood, WonderBoard® Backerboard may be installed over non-deflecting plywood subfloors. Refer to TCNA F144 and W244.
Resilient flooring or plastic laminates must be well-bonded, as well as clean and free of all contaminates. Roughen the surface by sanding or scarifying; rinse and allow to dry. Do not sand flooring that contains asbestos. For existing well-bonded ceramic tile, mechanically abrade the surface. Rinse and allow to dry. When sanding, an approved respirator should be used.
Adhesive layers must be removed, as they reduce mortar bond strength to cement surfaces. Use extreme caution; adhesives may contain asbestos fibers. Do not sand or grind adhesive residue, as harmful dust may result. Never use adhesive removers or solvents, as they soften the adhesive and may cause it to penetrate into the concrete. Adhesive residue must be wet-scraped to the finished surface of the concrete, leaving only the transparent staining from the glue. To determine bond strength, do a test bond area before starting. Refer to the RFCI Pamphlet, "Recommended Work Practices for Removal of Resilient Floor Coverings", for further information.
Product is Ready-to-Use. Reseal remaining product in original container for future use.
INSTALLATION TO CONFORM TO ANSI A108.4. Use a properly-sized notch trowel to ensure proper coverage under tiles. Using flat side of trowel, apply skim coat of adhesive with appropriate size trowel. Apply additional adhesive with notch side of trowel held at a 45° angle to the surface, combing in one direction. Press tile firmly into place in a perpendicular motion across ridges, moving back and forth. Perpendicular pressing flattens ridges and closes valleys allowing maximum coverage. With some tile, back-buttering is advisable. Adjust tile promptly and beat in with a beating block and rubber mallet. Periodically pull up a tile and check the back to ensure complete coverage with the adhesive. Do not apply more adhesive than can be covered with tile in 30 minutes. If adhesive starts to skin over (not sticky), retrowel before setting tile. Do not apply more adhesive than is necessary to achieve a sufficient bond.
Minimum dry time for 8” x 8” (20.3 cm x 20.3 cm) tile is 24-72 hours before applying grout. Dry time will be extended if using larger tiles, bonding to non-porous surfaces, in high humidity, or if temperature is below 60 degrees F (15 degrees C). Do NOT apply excess adhesive.
Remove fresh adhesive from tile surfaces with a damp cloth. Clean tools in warm soapy water.
Store in a cool, dry area.
Properly installed product requires no special maintenance.
Properly installed tile will last for more than 60 years.
SQUARE FOOT COVERAGE PER GALLON (SQUARE METER PER 3.78 L)
Recommended minimum coverage (80% for dry areas and 95% for wet areas). Back buttering may be necessary. For any tile with the longest side 15” +, use a medium bed mortar from CUSTOM designed for large format and heavy tile.
Chart for estimating purposes. Coverage may vary based on installation practices and jobsite conditions. For more sizes, use the material calculator at CustomBuildingProducts.com or contact CUSTOM Technical Services at 800-282-8786.
CUSTOM BUILDING PRODUCTS
Mailing Address Custom Building Products 7711 Center Ave. Ste 500 Huntington Beach, CA 92647
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