Surface Prep
Quality begins from the ground up. Preparing your surface is the most critical task of any tile or stone installation. Custom Building Products offers you one source for the needs of virtually any job.
Setting
The foundation of precise tile and stone setting. Whatever the application, CUSTOM® offers the broadest line of tile and stone setting materials in the industry to give the exact performance your job demands.
Grout
Tile grout with dependable performance and color. Look for tile grout with rock-solid durability, consistency and the largest color palette with Custom. Our grouts are easy to work with yet deliver hard, dense joints.
Care & Maintenance
Stains can RUIN Stone & Tile.Protect Yours Now! Stains on stone, tile or grout happen easily - and can leave permanent stains. Protect your surface against both oil-based and water-based stains with the right sealer.
Aqua Mix®
Professional Solutions for Professional Results Offering the largest selection of Sealers, Cleaners, Problem Solvers, Grout Colorant and Stone Restoration products, we provide professionals with the right tools and solutions; making us the #1 Contractor Preferred Manufacturer of Sealers and Cleaners.
CustomTech Flooring Prep
Designed for your floors. CustomTech – the industry’s leading collection of technologically-superior, easy-to-use, professional grade subfloor preparation products designed for all types of floor coverings.
Tools & Accessories
Precision demands the best. SuperiorBilt® Tools are professionally preferred for tile, stone and floor covering installations.
Products : Setting : Additives : CustomFlex® Ultra-Strength Thin-Set Additive
NOTE: This product has been discontinued.
An advanced latex additive that substantially increases bond strength and flexibility when combined with CustomBlend® Standard Thin-Set Mortar or MultiSet Modified Thin-Set Mortar. Excellent for use over difficult-to-bond surfaces such as plywood and vinyl and when setting hard-to-bond vitreous or nonporous tile and stone. Adds flexibility to non-modified thin-sets, producing a mortar that can bridge minor cracks up to 1/16" (1.6 mm) wide and withstand minor deflection.
Features/Benefits
Documents
Technical/Installation
American National Standards Institute (ANSI) ANSI A108.5; A118.4; A118.11 of the American National Standards for the Installation of Ceramic Tile
Tile Council of North America (TCNA) TCNA Handbook for Ceramic Tile Installation, TCNA Method EJ171
Installation must comply with the requirements of all applicable local, state and federal code jurisdictions.
Custom® Building Products is committed to environmental responsibility in both products produced and in manufacturing practices. Use of this product can contribute towards LEED® v3 certification:
USE CHEMICAL-RESISTANT GLOVES, such as nitrile, when handling product.
Surfaces must be structurally sound, clean, dry and free from grease, oil, dirt, curing compounds, sealers, adhesives or any other contaminant that would prevent a good bond. Glossy or painted surfaces must be sanded, stripped and cleaned of waxes, dirt or any contaminants. Concrete must be cured 28 days and accept water penetration. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Plywood flooring including those under resilient flooring must be structurally sound and meet all ANSI and deflection requirements. For questions about proper subfloor installation, call Technical Services. Smooth concrete surfaces, existing glazed tile, terrazzo, or polished stone should be roughened or scarified. Sheet vinyl must be-well bonded and stripped of old finish. Roughen the surface by sanding or scarifying, rinse and allow to dry. Expansion joints should never be bridged with setting material. Do not sand flooring materials containing asbestos. Ambient temperature, surfaces and materials should be maintained at a temperature above 50° F (10° C) or below 100° F (38° C) for 72 hours.
Do not take internally. Avoid eye and skin contact. If eye contact occurs, immediately flush with water for 15 minutes and consult a physician. If skin contact occurs, wash immediately with soap and water. Dried material becomes extremely difficult to remove.
Concrete or plaster must be fully cured and must accept water penetration. Test by sprinkling water on various areas of the substrate. If water penetrates, then a good bond can be achieved; if water beads, surface contaminants are present, and loss of adhesion may occur. Contaminants should be mechanically removed before installation. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Smooth concrete slabs must be mechanically abraded to ensure a good bond.
Plywood floors, including those under resilient flooring, must be structurally sound and must meet all ANSI A108.01 Part 3.4 requirements. See TCNA F150. For questions about proper subfloor installation, call Custom® Building Products.
WonderBoard® Lite Backerboard may be installed over plywood subfloors as an alternative to an additional layer of plywood,. Refer to TCNA F144.
Plywood flooring must be structurally sound and meet all ANSI and deflection requirements. Resilient flooring or plastic laminates must be well-bonded, clean and free of all contaminates. Roughen the surface by sanding or scarifying, rinse and allow to dry. Do not sand flooring containing asbestos. For existing well-bonded ceramic tile, mechanically abrade with carborundum stone. Rinse and allow to dry. When sanding we recommend the use of an approved respirator.
Adhesive layers must be removed as they reduce mortar bond strength to cement surfaces. Use extreme caution as adhesives may contain asbestos fibers. Do not sand or grind adhesive residue, as harmful dust may result. Never use adhesive removers or solvents, as they soften the adhesive and may cause it to penetrate into the concrete. Adhesive residue must be wet-scraped to the finished surface of the concrete, leaving only the transparent staining from the glue. Do a test bond area first, to determine desirable results. Refer to the RFCI Pamphlet, "Recommended Work Practices for Removal of Resilient Floor Coverings", for further information.
Refer to individual product technical data sheets for detailed installation instructions.
Clean with soap and water before material dries. Cured material is difficult to clean from surfaces.
Keep from freezing. Close container after each use.
Properly installed product requires no special maintenance.
Properly installed tile will last for more than 60 years.
Ordering Information
Warranty Information
Obtain the applicable LIMITED PRODUCT WARRANTY at www.custombuildingproducts.com/product-warranty or send a written request to Custom Building Products, Inc., Five Concourse Parkway, Atlanta, GA 30328, USA. Manufactured under the authority of Custom Building Products, Inc. © 2017 Quikrete International, Inc.
Refer to individual thin-set mortar technical data sheets for information.
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