Technical Services Representative (Santa Fe Springs, CA)

Custom Building Products is currently seeking a Technical Services Representative for our Santa Fe Springs, CA facility. As a Technical Services Representative you will work closely with other team members in the call center to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and service. The representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful representative, you should be customer- focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable and adaptable. You will also provide product technical supper to the national sales team.

Overview:

Custom Building Products, a Quikrete company, is a high volume manufacturer of stone and tile installation and beautification products.  Custom Building Products is dedicated to excellence as the industry leader by supplying our customers with quality, innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth.  Custom Building Products is committed to maintaining a leadership position as an innovative, dynamic organization dedicated to providing quality products and services while meeting and exceeding customers' expectations.

Required Skills and Qualifications

  • High school diploma or equivalent
  • More education or experience preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • Understanding of company products, services and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Adaptability and accountability
  • Fluency in multiple languages may be desired

Custom Building Products offers a competitive salary and benefits package, including 401(k).  Submit resume to Michael.Micalizzi@cbpmail.net. Please indicate “Technical Services Representative” in the subject box.  

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