Customer Service Representative (Huntington Beach, CA)

Custom Building Products is currently seeking a Customer Service Representative that is energetic and knowledgeable to join our Customer Support team in Huntington Beach, CA.

Overview:

Custom Building Products, a Quikrete company, is a high volume manufacturer of stone and tile installation and beautification products.  Custom Building Products is dedicated to excellence as the industry leader by supplying our customers with quality, innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth.  Custom Building Products is committed to maintaining a leadership position as an innovative, dynamic organization dedicated to providing quality products and services while meeting and exceeding customers' expectations.

Core Duties/Responsibilities:

  • Handles Customer Support calls. Speaks with customers, co-workers and company personnel regarding the placement of orders, order inquiries, product, price and availability inquiries, requests for authorization to return products for credit, as well as the general business of the Customer Support Department.
  • Performs data entry activities to process incoming customer orders via phone, fax, email and mail.
  • Contacts customers and company coordinates via fax, phone and email to resolve order processing questions and problems.
  • Handles specialized duties as needed, such as assigned accounts, special work tallies and back-up responsibilities for co-workers in their absence.

 Required Skills and Qualifications

  • Minimum two years’ experience in a similar position.
  • Strong organizational skills are essential, as well as the abilities to learn quickly, to prioritize work and to be a self-starter in a fast-paced, high-energy environment.
  • Strong attention to detail and ability to follow directions
  • Must be proficient with Microsoft Office including advanced skills in Word & Excel
  • Effective oral and written communications skills, a pleasant, professional and courteous manner; and excellent interpersonal skills are all required.
  • High school diploma and some college preferred.

Custom Building Products offers a competitive salary and benefits package, including 401(k).  Submit resume to Rudo.Haynes@cbpmail.net. Please indicate “Customer Service Representative” in the subject box.  

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