We make the best products, so it's natural we'd support
them with the best warranty programs. Custom provides
product and system warranties that guarantee your installation for
up to a lifetime. We can also customize warranties to meet
Installation Systems Warranties
Warranties cover all interior and exterior
residential and commercial installation systems. System must
be installed to industry and Custom Building Products published
specifications and use our full system of specified products.
Surface preparation material selection is optional depending
on project requirements. This warranty is not transferable. Jobs
over 5,000 sq. ft. require pre-approval. Call Architectural
Services at 800-272-8786. See warranty documents below for complete
Guarantee:To the original owner that our tile
or stone installation system will be free from defects.
Remedy: Repair or replace defective area of the
system. Labor, materials and tile included. Not to exceed original
cost per sq. ft.
Claims Procedures: CBP has the right to inspect
the job. Proof of purchase may be required. Notify us in writing of
TERMS AND CONDITIONS
Subject to the conditions and limitations stated in this
document, Custom Building Products (CBP) guarantees to the original
owner that the CBP installation system will be free from
manufacturing defects and will not break down or deteriorate under
normal usage for the life of the installation when installed in
accordance with CBP most recently published specifications and
industry standard guidelines for tile installation. This warranty
is not transferable.
In installations correctly utilizing CBP products listed on this
document, CBP will repair and/or replace, at its discretion, the
affected area of the system. Such cost to CBP shall not exceed the
original square foot cost of the installation shown to be
defective. Proof of product purchase cost may be required.
LIMITATION OF REMEDIES AND DAMAGES
CBP is not responsible for structural failure or workmanship
that is not in accordance with standard industry practices and
procedures and CBP published instructions. CBP is not liable for
losses due to delays or any other consequential damages. Cracking
due to structural movement, excessive deflection or other failure
of the substrate and damage to structural or subfloor elements from
water are also not covered. Acts of God including but not limited
to flooding, hurricane, tornado, earthquake and fire shall not be
covered under this warranty. CBP will not be responsible for system
failure resulting from the use of competitive or non-specified
products. The potential for efflorescence and shading is inherent
in all cementitious products and is not considered a manufacturing
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS - YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.This
warranty is in place of all other warranties, express or implied.
CBP expressly disclaims any other warranties, including warranties
of merchantability and fitness for a particular purpose other than
the warranty expressly stated herein. Some states do not allow
disclaimers of implied warranties or limitations on how long an
implied warranty lasts and do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or
exclusion may not apply to you. Although CBP may have suggested the
material or developed the material at the request of the owner or
applicator, it is the responsibility of the owner to test and
determine the suitability of the material for the intended use and
purpose, and the owner assumes all risk and liability whatsoever
regarding such suitability.
A complete CBP system of products, including surface
preparation, mortars and grout materials, must be used to qualify
for this limited warranty. All installations over 5,000 square feet
must receive pre-approval by calling CBP. We offer pre-job
inspections, call 800-282-8786. Multiple residence installations
are considered as one installation.
If you wish to make a claim under this limited warranty, you
must notify CBP immediately in writing of any alleged defect of the
installation. Write to: Technical Services, Custom Building
Products, 13001 Seal Beach Blvd., Seal Beach, CA 90740-2575. The
claim must be submitted and evaluated by CBP before any repair work
is done. CBP reserves the right to physically inspect any project
with a claim pending prior to determining validity of the claim.
Proof of purchase may be required. For any claim that is not valid,
CBP will be paid reasonable charges, including travel and labor,
associated with investigation of such claim.