Commercial Warranties

We make the best products, so it's natural we'd support them with the best warranty programs. Custom provides product and system warranties that guarantee your installation for up to a lifetime. We can also customize warranties to meet installation specifications.

Installation Systems Warranties

Warranties cover all interior and exterior residential and commercial installation systems. System must be installed to industry and Custom Building Products published specifications and use our full system of specified products. Surface preparation material selection is optional depending on project requirements. This warranty is not transferable. Jobs over 5,000 sq. ft. require pre-approval. Call Architectural Services at 800-272-8786. See warranty documents below for complete details. 

Guarantee:To the original owner that our tile or stone installation system will be free from defects.

Remedy: Repair or replace defective area of the system. Labor, materials and tile included. Not to exceed original cost per sq. ft.

Claims Procedures: CBP has the right to inspect the job. Proof of purchase may be required. Notify us in writing of claim. 

Downloads

Direct Bond Installation Systems Limited Warranty - U.S.

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Direct Bond Installation Systems Limited Warranty - Canada

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Direct Bond Installation Systems Limited Warranty - French

Download (pdf, 169KB KB)

Direct Bond Installation Systems Limited Warranty - Spanish

Download (pdf, 141KB KB)

Membrane Installation Systems Limited Warranty - U.S.

Download (pdf, 188KB KB)

Membrane Installation Systems Limited Warranty - Canada

Download (pdf, 140KB KB)

Membrane Installation Systems Limited Warranty - French

Download (pdf, 169KB KB)

Membrane Installation Systems Limited Warranty - Spanish

Download (pdf, 142KB KB)

RedGard Shower Pan Liner Installation Systems Warranty

Download (pdf, 66KB KB)

Pre-Approval Form

Download (doc, 394KB KB)

Homeowner Warranties

TERMS AND CONDITIONS

Subject to the conditions and limitations stated in this document, Custom Building Products (CBP) guarantees to the original owner that the CBP installation system will be free from manufacturing defects and will not break down or deteriorate under normal usage for the life of the installation when installed in accordance with CBP most recently published specifications and industry standard guidelines for tile installation. This warranty is not transferable.

EXCLUSIVE REMEDY

In installations correctly utilizing CBP products listed on this document, CBP will repair and/or replace, at its discretion, the affected area of the system. Such cost to CBP shall not exceed the original square foot cost of the installation shown to be defective. Proof of product purchase cost may be required.

LIMITATION OF REMEDIES AND DAMAGES

CBP is not responsible for structural failure or workmanship that is not in accordance with standard industry practices and procedures and CBP published instructions. CBP is not liable for losses due to delays or any other consequential damages. Cracking due to structural movement, excessive deflection or other failure of the substrate and damage to structural or subfloor elements from water are also not covered. Acts of God including but not limited to flooding, hurricane, tornado, earthquake and fire shall not be covered under this warranty. CBP will not be responsible for system failure resulting from the use of competitive or non-specified products. The potential for efflorescence and shading is inherent in all cementitious products and is not considered a manufacturing defect.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS - YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.This warranty is in place of all other warranties, express or implied. CBP expressly disclaims any other warranties, including warranties of merchantability and fitness for a particular purpose other than the warranty expressly stated herein. Some states do not allow disclaimers of implied warranties or limitations on how long an implied warranty lasts and do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Although CBP may have suggested the material or developed the material at the request of the owner or applicator, it is the responsibility of the owner to test and determine the suitability of the material for the intended use and purpose, and the owner assumes all risk and liability whatsoever regarding such suitability.

WARRANTY REQUIREMENTS

A complete CBP system of products, including surface preparation, mortars and grout materials, must be used to qualify for this limited warranty. All installations over 5,000 square feet must receive pre-approval by calling CBP. We offer pre-job inspections, call 800-282-8786. Multiple residence installations are considered as one installation.

CLAIMS PROCEDURES

If you wish to make a claim under this limited warranty, you must notify CBP immediately in writing of any alleged defect of the installation. Write to: Technical Services, Custom Building Products, 13001 Seal Beach Blvd., Seal Beach, CA 90740-2575. The claim must be submitted and evaluated by CBP before any repair work is done. CBP reserves the right to physically inspect any project with a claim pending prior to determining validity of the claim. Proof of purchase may be required. For any claim that is not valid, CBP will be paid reasonable charges, including travel and labor, associated with investigation of such claim.

Downloads

Lifetime Warranty Document

Download (pdf, 148KB KB)

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