Quality begins from the ground up.
Preparing your surface is the most critical task of any tile or stone installation. Custom Building Products offers you one source for the needs of virtually any job.
The foundation of precise tile and stone setting.
Whatever the application, CUSTOM® offers the broadest line of tile and stone setting materials in the industry to give the exact performance your job demands.
Tile grout with dependable performance and color.
Look for tile grout with rock-solid durability, consistency and the largest color palette with Custom. Our grouts are easy to work with yet deliver hard, dense joints.
Care & Maintenance
Stains can RUIN Stone & Tile.Protect Yours Now!
Stains on stone, tile or grout happen easily - and can leave permanent stains. Protect your surface against both oil-based and water-based stains with the right sealer.
Professional Solutions for Professional Results
Offering the largest selection of Sealers, Cleaners, Problem Solvers, Grout Colorant and Stone Restoration products, we provide professionals with the tools and solutions needed to stake their reputations on; making us the #1 Contractor Preferred Manufacturer of Sealers and Cleaners.
CustomTech Flooring Prep
Designed for your floors.
CustomTech – the industry’s leading collection of technologically-superior, easy-to-use, professional grade subfloor preparation products designed for all types of floor coverings.
Flooring Installation Systems
Start with a strong foundation.
Increase the durability of your floor covering installation by ensuring that your subfloor is properly prepared. CUSTOM® Flooring Installation Systems provide a strong foundation for virtually any project, and deliver optimum performance when used under all types of floor coverings: carpet, wood, vinyl and more.
Profiles & Transitions
Discover a better choice in high-quality profiles and transitions. Create stunning designs in tile and stone without unsightly edges.
A complete line of high performing, aesthetically pleasing edge-protection profiles. Available in the most popular designs and styles, they integrate with most field tile to increase design flexibility and minimize safety risks.
Tools & Accessories
Precision demands the best.
SuperiorBilt® Tools are professionally preferred for tile, stone and floor covering installations.
Thin Veneer Installation Systems
A single source with dedicated service and support.
Custom’s comprehensive TVIS line is engineered as a complete system, giving architects an advanced, premium masonry installation solution for manufactured stone thin veneers.
Reference Library : Case Studies : Stone Installation Challenges For World's Tallest Building
Burj Khalifa (known during construction as Burj Dubai) - the world's tallest building - opened January 4, 2010. Custom Building Products was selected to provide tile and stone installation and protective products in different areas of the building.
For the 160 floors of Burj Khalifa, the designers selected a vast range of stone and tile from dense natural stone like Absolute Black Granite, to porous stone such as Silver Travertino and Satuario Marble, as well as conventional porcelain tile. Massive amounts of stone were installed on both walls and floors throughout bathrooms, elevators, hospitality areas, lobbies and pools. The substrates that were tiled over include a combination of concrete, cementitious plaster, gypsum board, cement backer board and even steel.
In an effort to reduce complexity, the contractor wanted a single adhesive for all tile and stone installations, regardless of type or substrate, which is a significant challenge especially in the extreme hot weather conditions of Dubai. Compounding that challenge - the installers were accustomed to working with mud bed mortars, not thin-sets, and needed extra support.
Custom's VersaBond Flex® Fortified Thin-Set Mortar was selected as the ideal mortar due to its high flexibility and bond strengths plus its high performance in both wet and dry areas - including swimming pool surrounds.
Specialized application requirements - adhering granite countertops, bonding stone to the elevators' steel substrate, and coping around a suspended swimming pool - were installed with Custom's CEG-2000™ 100% Solids Commercial Epoxy Grout. CEG-2000 offers high bond strengths to moisture sensitive stone and other non-vitreous surfaces.
Custom led the process of training the installers on how to properly use thin-set technology, by dividing the training into two phases - the first taught the correct application techniques to the company's staff on a multi level basis. To achieve this Ikan (CBP partner in the UAE and region) held three days of intensive training in their Dubai facility. Each day a different level of staff attended ranging from upper management to site foremen. The training involved theory, hands-on application and trouble shooting. The second phase of training was developed to ensure the training techniques were followed on-site by regular site inspections. The visits were a coordination of local Ikan staff and Custom Technical Service Specialists who monitored application technique and quality, as well as consulting on product use as conditions changed on site. For example, during the hottest summer months, an on-site inspection revealed inefficient mixing and use of VersaBond Flex. A quick report from Technical Services detailed why - installers were covering large containers of mixed VersaBond Flex, resulting in dramatically reduced pot life and thus yield of the mortar. During the inspections, any suggestions or variations from standard application technique were recorded then communicated to the contractor ensuring that the highest quality control was maintained throughout the job.
Custom also supplied Aqua Mix sealers for exterior areas located around the building, called Burj Boulevard. Flamed and sand-blasted finished granite was used for pedestrian and vehicular traffic areas. Ultra Solv was selected due to its high resistance to oil based contaminants, its optimized penetration into relatively dense surfaces like granite, and its ability to leave the stone looking natural. In other areas where an enhanced color was required, Enrich'N'Seal™ was used.
The granite pavers were sealed using Ultra Solv® on all six sides to reduce the stones' immediate surface water absorption from the curing cement installation system. Without a proper sealer, the moisture could cause the stone to stain or effloresce. The Burj Khalifa project offered many installation challenges that Custom and Ikan were able to solve with innovative products and a technical support program of education and quality control.
"The Burj Khalifa project offered many installation challenges that Custom and Ikan were able to solve with innovative products and a technical support program of education and quality control."
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