Quality begins from the ground up.
Preparing your surface is the most critical task of any tile or stone installation. Custom Building Products offers you one source for the needs of virtually any job.
The foundation of precise tile and stone setting.
Whatever the application, CUSTOM® offers the broadest line of tile and stone setting materials in the industry to give the exact performance your job demands.
Tile grout with dependable performance and color.
Look for tile grout with rock-solid durability, consistency and the largest color palette with Custom. Our grouts are easy to work with yet deliver hard, dense joints.
Care & Maintenance
Stains can RUIN Stone & Tile.Protect Yours Now!
Stains on stone, tile or grout happen easily - and can leave permanent stains. Protect your surface against both oil-based and water-based stains with the right sealer.
Professional Solutions for Professional Results
Offering the largest selection of Sealers, Cleaners, Problem Solvers, Grout Colorant and Stone Restoration products, we provide professionals with the right tools and solutions; making us the #1 Contractor Preferred Manufacturer of Sealers and Cleaners.
CustomTech Flooring Prep
Designed for your floors.
CustomTech – the industry’s leading collection of technologically-superior, easy-to-use, professional grade subfloor preparation products designed for all types of floor coverings.
Flooring Installation Systems
Start with a strong foundation.
Increase the durability of your floor covering installation by ensuring that your subfloor is properly prepared. CUSTOM® Flooring Installation Systems provide a strong foundation for virtually any project, and deliver optimum performance when used under all types of floor coverings: carpet, wood, vinyl and more.
Profiles & Transitions
Discover a better choice in high-quality profiles and transitions. Create stunning designs in tile and stone without unsightly edges.
A complete line of high performing, aesthetically pleasing edge-protection profiles. Available in the most popular designs and styles, they integrate with most field tile to increase design flexibility and minimize safety risks.
Tools & Accessories
Precision demands the best.
SuperiorBilt® Tools are professionally preferred for tile, stone and floor covering installations.
Products : Surface Prep : Mud Bed and Patching Compounds : Scratch Coat Mortar
A thin mortar bed for use as an underlayment providing a sound, stable surface for bonding ceramic tile over Exterior Grade Plywood. Wood surfaces must be interior only and protected from moisture.
American National Standards Institute (ANSI) ANSI A108.01 and A108.02 of the American National Standards for the Installation of Ceramic Tile ASTM International (ASTM)
Tile Council of North America (TCNA) TCNA Handbook for Ceramic Tile Installation, TCNA Method EJ171
Installation must comply with the requirements of all applicable local, state and federal code jurisdictions.
Custom® Building Products is committed to environmental responsibility in both products produced and in manufacturing practices. Use of this product may contribute to LEED® certification.
USE CHEMICAL-RESISTANT GLOVES, such as nitrile, when handling product.
Surfaces must be structurally sound, clean, dry and free from grease, oil, dirt, curing compounds, sealers, adhesives or any other contaminant that would prevent a good bond. Glossy or painted surfaces must be sanded, stripped and cleaned of waxes, dirt or any contaminants. Concrete must be cured 28 days and accept water penetration. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Plywood flooring including those under resilient flooring must be structurally sound and meet all ANSI and deflection requirements. For questions about proper subfloor installation, call Technical Services. Smooth concrete surfaces, existing glazed tile, terrazzo, or polished stone should be roughened or scarified. Sheet vinyl must be well-bonded and stripped of old finish. Roughen the surface by sanding or scarifying, rinse and allow to dry. Expansion joints should never be bridged with setting material. Do not sand flooring materials containing asbestos. Ambient temperature, surfaces and materials should be maintained at a temperature above 50° F (10° C) or below 100° F (38° C) for 72 hours.
Contains Portland cement. Wear rubber gloves and eye protection. Avoid eye contact or prolonged contact with skin. Wash thoroughly after handling. If eye contact occurs, flush with water for 15 minutes. Consult physician immediately. KEEP OUT OF REACH OF CHILDREN. DO NOT TAKE INTERNALLY. STORE IN COOL, DRY AREA.
Concrete or plaster must be fully cured and must accept water penetration. Test by sprinkling water on various areas of the substrate. If water penetrates, then a good bond can be achieved; if water beads, surface contaminants are present, and loss of adhesion may occur. Contaminants should be mechanically removed before installation. Concrete must be free of efflorescence and not subject to hydrostatic pressure. Concrete slabs should have a broomed or brushed finish to enhance the bond. Smooth concrete slabs must be mechanically abraded to ensure a good bond.
Lightweight or gypsum-based underlayments must first be treated with RedGard® Waterproofing and Crack Prevention Membrane and must obtain a minimum 2000 psi (13.8 MPa) compressive strength at the recommended cure time. The underlayment must be sufficiently dry and properly cured to the manufacturer's specifications for permanent, non-moisture permeable coverings. Surfaces to be tiled must be structurally sound and subject to deflection not to exceed the current ANSI Standards All lightweight concrete and gypsum-based underlayment surfaces to receive RedGard® must be primed with properly applied sealer or a primer coat of RedGard®, consisting of 1-part RedGard® diluted with 4-parts clean, cool water. Mix in a clean bucket at low speed to obtain a lump-free solution. The primer can be brushed, rolled or sprayed to achieve an even coat. Apply the primer coat to the floor at a rate of 300 ft/gallon (7.5 M/L). Drying time depends on site conditions, but is normally less than 1 hour. Extremely porous surfaces may require 2 coats. At this point, RedGard® can be applied to the primed lightweight or gypsum-based surface. Refer to the individual product data sheet or packaging directions for application instructions. Expansion joints must be installed in accordance with local building codes and ANSI/TCNA guidelines. Refer to TCNA EJ171.
Plywood floors, including those under resilient flooring, must be structurally sound and must meet all ANSI A108.01 Part 3.4 requirements. See TCNA F150. For questions about proper subfloor installation, call Custom® Building Products.
As an alternative to an additional layer of plywood, WonderBoard® Lite Backerboard may be installed over plywood subfloors.
Adhesive layers must be removed, as they reduce mortar bond strength to cement surfaces. Use extreme caution; adhesives may contain asbestos fibers. Do not sand or grind adhesive residue, as harmful dust may result. Never use adhesive removers or solvents, as they soften the adhesive and may cause it to penetrate into the concrete. Adhesive residue must be wet-scraped to the finished surface of the concrete, leaving only the transparent staining from the glue. To determine desirable results, do a test bond area before starting. Refer to the RFCI Pamphlet, "Recommended Work Practices for Removal of Resilient Floor Coverings", for further information.
Mix approximately 1 gallon (3.78 L) of cool, clean water with 50 lbs (22.7 kg) Scratch Coat powder together to a lump-free consistency. Do not add any other materials to Scratch Coat.
Slowly add powder to liquid while mixing with a low speed drill (300 RPM or less) and mixing paddle to a lump-free consistency. Mix amounts that can be applied in 10 minutes. Substitute Patching Latex Additive for water for better bond strength over cutback adhesive, sheet vinyl, terrazzo, ceramic tile, plywood, and when leveling embossed sheet vinyl flooring.
Dampen all surfaces except for wood. Force material into all cracks and voids up to 1/2" (13 mm) thickness using a broad knife or trowel and finish flush with surface. For skim coating, use a smooth-edged trowel to level the surface area. Only spot patching should be done on wood surfaces. If a leveling layer over 5 ft. (1.5 M) in diameter is required, use an appropriate Custom® self-leveling underlayment.
Minimum cure time is 12-24 hours. As with concrete, maximum strength will be obtained in 28 days. Protect mortar from freeze for the first 72 hours.
Clean with water before material dries.
Properly installed product requires no special maintenance.
50 lb (22.68 kg) Bags
Custom® Building Products warrants to the original consumer purchaser that its product shall be free from defects in material and workmanship under normal and proper usage for a period of one year following the date of original purchase. Custom's® sole liability under this warranty shall be limited to the replacement of the product. Some states, countries or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty will not extend to any product which has been modified in any way or which has not been used in accordance with Custom's® printed instructions. Custom® makes no other warranties either expressed or implied. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or from one country/territory to another. This warranty is not transferrable.
SQUARE FOOT COVERAGE PER 50 LB BAG (SQUARE METER PER 22.68 KG)
CUSTOM BUILDING PRODUCTS
Mailing Address Custom Building Products 7711 Center Ave. Ste 500 Huntington Beach, CA 92647
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