Quality begins from the ground up.
Preparing your surface is the most critical task of any tile or stone installation. Custom Building Products offers you one source for the needs of virtually any job.
The foundation of precise tile and stone setting.
Whatever the application, CUSTOM® offers the broadest line of tile and stone setting materials in the industry to give the exact performance your job demands.
Tile grout with dependable performance and color.
Look for tile grout with rock-solid durability, consistency and the largest color palette with Custom. Our grouts are easy to work with yet deliver hard, dense joints.
Care & Maintenance
Stains can RUIN Stone & Tile.Protect Yours Now!
Stains on stone, tile or grout happen easily - and can leave permanent stains. Protect your surface against both oil-based and water-based stains with the right sealer.
Professional Solutions for Professional Results
Offering the largest selection of Sealers, Cleaners, Problem Solvers, Grout Colorant and Stone Restoration products, we provide professionals with the tools and solutions needed to stake their reputations on; making us the #1 Contractor Preferred Manufacturer of Sealers and Cleaners.
Flooring Installation Systems
Start with a strong foundation.
Increase the durability of your floor covering installation by ensuring that your subfloor is properly prepared. CUSTOM® Flooring Installation Systems provide a strong foundation for virtually any project, and deliver optimum performance when used under all types of floor coverings: carpet, wood, vinyl and more.
Shower Installation Systems
Hard core performance.Fast, easy installation.
Custom’s industry-leading variety of waterproof shower slopes and accessories, exclusively manufactured by KBRS. They’re not only twice as strong as any other pre-fabricated shower substrate, but also the fastest and easiest to install.
Profiles & Transitions
Discover a new choice in high-quality profiles and transitions. Create stunning designs in tile and stone without unsightly edges.
A complete line of high performing, aesthetically pleasing edge-protection profiles. Available in the most popular designs and styles, they integrate with most field tile to increase design flexibility and minimize safety risks.
Tools & Accessories
Precision demands the best.
SuperiorBilt® Tools are professionally preferred for tile, stone and floor covering installations.
Thin Veneer Installation Systems
A single source with dedicated service and support.
Custom’s comprehensive TVIS line is engineered as a complete system, giving architects an advanced, premium masonry installation solution for manufactured stone thin veneers.
Products : Surface Prep : Waterproofing Membranes & Underlayments : RedGard® Crack Prevention and Waterproofing Membrane
A ready-to-use elastomeric waterproofing membrane for both commercial and residential tile and stone application. Suited for interior and exterior substrates, RedGard® creates a continuous waterproofing barrier with outstanding adhesion and reduces crack transmission in tile and stone floors. It bonds directly to clean metal drains, PVC, stainless steel and ABS drain assemblies and can be used as a slab-on-grade moisture vapor barrier under all types of floor coverings.
American National Standards Institute (ANSI) ANSI A108.01, A108.17, A108.13, A118.10 and A118.12 American National Standards for the Installation of Ceramic Tile ASTM International (ASTM)
Tile Council of North America (TCNA) TCNA Handbook for Ceramic Tile Installation, TCNA Method EJ171, F125 & F125A
RedGard® has tested and complies with Uniform Plumbing Code and International Plumbing Code standards for use as a shower pan liner per IAPMO Research and Testing, Inc., File No. 4244. RedGard® has tested and complies with International Building Code (IBC), International Residential Code (IRC) and International Plumbing Code (IPC) standards for water resistance per ICC Evaluation Service, ESR-413. RedGard® complies with the Product Control Division of the Miami Dade County Building Code Compliance Office for waterproofing standards and has earned a Notice of Acceptance (NOA), File No. 07-1010.16. RedGard® conforms to “safing material” requirements established by the Wisconsin Administrative Code, Chapter Comm 84.30-6f.
Installation must comply with the requirements of all applicable local, state and federal code jurisdictions.
RedGard® is a liquid-applied elastomeric waterproofing material that cures to form a monolithic membrane.
Custom® Building Products is committed to environmental responsibility in both products produced and in manufacturing practices. Use of this product may contribute to LEED® certification.
Exterior and wet areas must have proper sloping to drains. All surfaces must be structurally sound, clean, dry and free from contaminants that would prevent a good bond. Newly prepared concrete must be troweled smooth and textured to a fine broom finish and cured for 28 days. Existing surfaces must be scarified and leveled, and all defects must be repaired. Cracks exceeding 1/8" (3 mm) should be treated in accordance with TCNA F125 or TCNA F125A.
Do not bridge joints designed to experience movement. Carry these types of joints through the tile work. Clean the joint and install an open or closed cell-backer rod to the proper depth, as outlined in the Tile Council Handbook, EJ171. Next compress sealant into the joint, coating the sides and leaving the sealant flush with the surface. When the sealant is dry, place bond-breaker tape over the joint. Apply a minimum 3/64" (1.2 mm) of RedGard® over the joint and the substrate, following the instructions provided previously. Install the tile work onto the membrane, but do not bridge the joint. After the tile work is properly set, follow the architect's and manufacturer's instructions to fill the joint with a specified color sealant.
Wear rubber gloves and eye protection while using this product. Avoid eye contact or prolonged contact with skin and wash thoroughly after handling. If eye contact occurs, flush with water for 15 minutes and consult a physician. Wash thoroughly after handling. Do not take internally. Keep out of the reach of children.
Lightweight or gypsum-based materials must obtain a minimum of 2000 psi (13.8 MPa) compressive strength at the recommended cure time. The underlayment must be sufficiently dry and properly cured to the manufacturer's specifications for permanent, non-moisture permeable coverings. Surfaces to be covered must be clean, structurally sound and subject to deflection not to exceed the current ANSI standards. Expansion joints must be installed in accordance with local building codes and ANSI/TCNA guidelines. Prime all surfaces to receive RedGard® with properly applied manufacturer's sealer or with a primer coat of RedGard®, consisting of 1 part RedGard®, diluted with 4 parts clean, cool water. In a clean pail, mix at low speed to obtain a lump-free solution. The primer can be brushed, rolled or sprayed to achieve an even coat. Apply the primer coat to the floor at a rate of 300 ft/gallon (7.5 M/L) of reduced material. When dry, apply at least one full coat of RedGard® to the primed area.
Vapor BarrierWhen used as a vapor barrier, apply one full coat (20 to 25 mils wet) where vapor transmission is up to 8 lbs per 1000 sq. ft per day and two full coats (20 to 25 mils wet each coat) where vapor transmission is up to 12 lbs per 1000 sq. ft per day. Refer to ASTM F1869 for more information on Vapor Transmission Testing.
RedGard at Drains
Drains should have a clamping ring with open weep holes for thin-set application. Apply the membrane to the bottom of the flange. The drain should be fully supported, without movement, and should be even with the plane of the substrate. Apply the RedGard membrane around drain. Embed a 12" x 12" (30 x 30 cm) fiberglass mesh into the membrane, making sure it does not obstruct the drainage weep holes. Then apply an additional coat of the membrane and smooth. After curing, clamp the upper flange onto the membrane and tighten. Use a silicone caulk around the flange where the membrane and the upper flange make contact. A toilet flange can be handled in much the same manner.
RedGard® as Crack Prevention Membrane
Force RedGard® into cracks with the flat side of the trowel, roller or brush. Using a 3/16"-1/4" (5-6 mm) V-notch trowel or 3/8" (9.5 mm) rough textured roller. Use the flat side of the trowel and flatten the ridges to form a continuous, even coat of material. The membrane should extend a minimum of the diagonal measurement of the tile beyond both sides of the crack. Gaps between plywood sheets and where floors meet walls must also be prefilled. For continuous crack isolation, cover the entire substrate with RedGard® applied to a minimum 30 mils wet-film thickness.
RedGard® as General Waterproof Membrane (ANSI 118.10)
Cracks to 1/8" (3 mm) should be prefilled before beginning the waterproofing application. Lightly dampen all porous surfaces. Use a 3/4" (19 mm) rough-textured synthetic roller or a 3/16"-1/4" (5-6 mm) V-notch trowel and heavily pre-coat the corners and the intersections where the floors and walls meet, extending 6" (15 cm) on either side.
RedGard® applied in the above manner meets requirements of ANSI A118.10 without fabric reinforcement. For extra protection, embed a 6" (15 cm) wide fiberglass mesh into the membrane for changes of plane and for gaps 1/8" (3 mm) or greater. If using a trowel, spread the material with the trowel held at a 45° angle, and then flattens the ridges. If using a roller, apply a continuous, even film with overlapping strokes. An airless sprayer may be used for the waterproofing application. The sprayer must produce between 1900-2300 psi, with a flow rate of 1.0-1.5 GPM and must have a tip orifice size of 0.025-0.029. Apply a continuous film with overlapping spray. The membrane appearance is pink when wet and dries to a dark red color. It typically takes 1-1.5 hours to turn completely red. After the first coat turns red, inspect the film for integrity and fill any voids or pinholes with additional material. Apply a second coat at right angles to the first coat. Periodically check the film thickness with a wet-film gauge. Combined dried coatings must be at least 30-35 mils thick. When wet, the combined coatings must be at least 60-70 mils and must not exceed 125 mils wet-film thickness.
RedGard® is dry when it turns solid red, with no visible pink color. Typically, drying time is 1-1.5 hours; depending on ambient conditions, drying time can be as much as 12 hours. After the second coat is applied and both coats are fully cured, the application area can be flood tested.
Install tile or stone with a Custom® Building Products polymer-modified mortar that meets ANSI A118.4 or A118.15 standards.
Clean tools and hands with water before the material dries. Clean all spray equipment immediately after use.
Properly installed product requires no special maintenance. Do not use as a wear surface.
Custom® Building Products warrants to the original consumer purchaser that its product shall be free from defects in material and workmanship under normal and proper usage for a period of one year following the date of original purchase. CUSTOM's sole liability under this warranty shall be limited to the replacement of the product. Some states, countries or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty will not extend to any product which has been modified in any way or which has not been used in accordance with CUSTOM's printed instructions. CUSTOM makes no other warranties either expressed or implied. This warranty gives you specific legal rights, and you may have other rights that vary from state to state or from one country/territory to another. This warranty is not transferrable.
When RedGard® Waterproofing and Crack Prevention Membrane is used as a part of a qualifying full installation system of CUSTOM products, the installation can qualify for up to a lifetime system warranty. CUSTOM will repair and/or replace, at its discretion, the affected area of the system. For more information, find details and limitations to this warranty at custombuildingproducts.com.
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