CUSTOM® INSIGHTS - NEWS

Perspective: Reducing Callbacks and Preventing Failures

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CUSTOM Insights recently spoke with Artie Atkinson, ceramic foreman at Schoch Tile in Cincinnati, OH. Artie has 30-plus years of experience as a tile contractor, so we discussed the scarcity of skilled tile installers and how to prevent costly mistakes in spite of it. He shares tips on how to utilize the TCNA Handbook, what contractors can do during labor shortages, the role of an installation product’s manufacturers and why continuing education is important to prevent failures and callbacks.

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Self-Leveling Underlayments Improve Floor Covering Performance

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Need to expedite your project schedule but don’t want to sacrifice quality? One key to a quality floor installation is starting off with a flat substrate. The simplest way to achieve flatness is by using a self-leveling underlayment, which offers a rapid cure to fast track the installation of ceramic or natural stone set with modified thin set mortars. Learn how a self-leveling underlayment can help minimize downtime and avoid costly installation failure.

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Prevent Cracks in Tiled Surfaces Through Subfloor Preparation

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Tile installed in homes and businesses continues to get larger and larger. Tile 15”, 24” and larger make up the majority of tile installed today and these tile are considered large format, which is defined as tile 15 inches or longer on any side including plank shaped tile. This popular design trend is pushing the boundaries of tile installation with increased importance on crack prevention. 

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